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CANADA ORDERS
Standard (2 - 9 Business Days) - $10 Flat Rate
Canada Post Xpresspost (1 -2 Business Days) - $15 Flat Rate
USA ORDERS
Free Shipping on USA orders over $100
Standard International (4 - 8 Business Days) - $15 Flat Rate
Express International (2 - 4 Business Days) - $18 Flat Rate
INTERNATIONAL ORDERS
Standard International (15 - 23 Business Days) - $25 Flat Rate
Express International (5 - 10 Business Days) - $35 Flat Rate
If you are shipping to or ordering from outside of Canada, the customer will be responsible for paying any and all local taxes, duties and other similar charges or impositions (including VAT) associated with your purchase upon receipt of the package. Please allow 15-21 business days for all international shipments to arrive.
Shipping times may be affected due to Covid-19. We appreciate your understanding and patience.
Yes, you are able to return your product if unopened and unused within 10 days of receiving your shipment. Please email customerservice@omorfiiaskin.com so we can email you an authorized return number.
We will gladly issue a refund if the return conditions have been met. Please note that products must be returned unused, undamaged and in their original white cardboard outer packaging, which must remain sealed and unopened. Make sure you choose an appropriate cardboard shipping box for your return to prevent the product from being damaged while in transit.
Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs, which are nonrefundable.
Yes, we ship worldwide!
Items shipped outside of Canada may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order and will not be covered by OMORFIIA.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers to the local carrier in your country by air and ground transportation strikes or delays once the package has exited Canada.
Once you place your order, it will take 1-2 business days to process. All orders ship Monday to Friday. You will receive a notification email once the order is placed.
Shipping times may be affected due to Covid-19. We appreciate your understanding and patience.
We do not include invoices in order to reduce packaging waste. You can reach out to customerservice@omorfiiaskin.com with your order number and we will be able to assist you.
Please email customerservice@omorfiiaskin.com with your order number and updated shipping address ASAP if you would like to change your shipping address. We are able to update your information for a short time before your order has been shipped. However, if order has been shipped, we are unable to change the address.
We’re really quick with processing orders to make sure that you receive them as soon as possible!
Please email customerservice@omorfiiaskin.com with your order number and updated shipping address ASAP if you would like to change your shipping address. We are able to update your information for a very short time before your order has been shipped. However, once it has been shipped we are not able to cancel/change an order.
You can amend your order as much as you like before you click ‘Confirm & Pay’, but after this point, you will be unable to make any changes or amendments to your order, as we will already have started processing and preparing your order for delivery.
Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided. If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist, it will simply make it's way back to our location, upon which receiving, we can then redirect your parcel to your correct address.
We are not liable for any losses incurred if the customer has provided any incorrect details for their order. OMORFIIA also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.
Unfortunately, we are not able to cancel an order once it has been placed.
Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email if you have chosen the shipping option with tracking.
We accept online payments through Visa, Mastercard, American Express, Interac, Apple Pay, and Shop Pay.
