HOW MUCH IS SHIPPING?
USA ORDERS - Free Shipping on US orders over $100
Standard Shipping: US$6.50 / 3-9 Business Days
Standard Shipping: CA$13.90 / 3-7 Business Days
International shipping rates and costs will be calculated at checkout in your local currency.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Once you place your order, it will take 1-2 business days to process. All orders ship Monday to Friday.You will receive a notification email with a link to tracking information when your package ships. See above for transit time.
DO YOU INCLUDE INVOICE SLIPS?
We do not include invoices in order to reduce packaging waste. You can reach out to firstname.lastname@example.org
CAN I CHANGE MY SHIPPING ADDRESS?
Please email email@example.com
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide. Domestic packages are shipped via Canada Post.
International packages are shipped via DHL Parcel International. Items shipped outside of Canada may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order and will not be covered by OMORFIIA.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers to the local carrier in your country by air and ground transportation strikes or delays once the package has exited Canada.
CAN I CANCEL MY ORDER?
Unfortunately, we are not able to cancel an order once it has been placed.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order.
WHAT IS YOUR RETURN POLICY?
Yes, you are able to return your product if unopened and unused within 10 days of receiving your shipment. Please email firstname.lastname@example.org
We will gladly issue a refund if the return conditions have been met. Please note that products must be returned unused, undamaged and in their original white cardboard outer packaging, which must remain sealed and unopened. Make sure you choose an appropriate cardboard shipping box for your return to prevent the product from being damaged while in transit.
Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs, which are nonrefundable.
WHAT FORMS OF PAYMENT DO YOU TAKE?
We accept online payments through Visa, Mastercard, American Express, Interac, Apple Pay, and Shop Pay.